Applied AI systems
Knowledge assistants, document processing and AI-supported workflows. Connected to your business data, with clear boundaries and human review where it matters.
Built around the way you work
Custom software.
Applied AI.
Built for your
business.
We specialise in custom software and applied AI.
Built into your processes, connected to your systems and useful to your people.
What we build
A better fit for
the work you do.
When your business has its own way of working, your software should support it. We connect the people, processes and systems that keep things moving.
Business applications
Operational workspaces, approval flows and internal tools built around your team’s responsibilities. Clear information, fewer disconnected steps.
Customer & partner portals
A shared place to place orders, manage requests, exchange documents or check progress. The right information for each person who needs it.
Integrations & automation
Connect existing platforms and take repetitive handovers out of the workflow. Move data once, validate it and make exceptions visible.
Software modernisation
Replace the parts that hold you back while preserving the workflows that work. Plan migrations in stages, with testing and a route back.
AI engineering
Intelligence, built into
the way you work.
We specialise in turning AI capabilities into useful business software. The starting point is a task your team needs to complete, the information it depends on and the decisions people should keep.
From an incoming document
to an approved record.
- Receive
document - Extract
key details - Review
exceptions - Approve
and sync
AI prepares. Your team decides.
Missing details and uncertain outputs go to a person before an approved record reaches your business system.
- Find answers in your own knowledge
- Assistants that search approved company information and return answers with references. Access follows the information each user is permitted to see.
- Turn documents into usable data
- Extract, classify and check information from invoices, forms and operational documents. Send exceptions to a review queue instead of passing them through unnoticed.
- Connect assistance to the work
- Help teams prepare responses, route requests and complete repeatable steps across existing systems. Agree approval points before an assistant takes action.
We define the task, test against representative examples and agree how quality will be reviewed before rollout.
Discuss an AI projectCase studies / project scenarios
Different businesses.
Specific software.
Six illustrative project briefs, grounded in published work. Each explores a practical challenge, a proposed solution and the checks needed before launch.
ManchesterFrom a quote to a ready-to-fulfil order.Retail & wholesale
A made-to-order sales portal connecting product choices, pricing and fulfilment.
ConfigureQuoteApproveFulfil
Design objectiveOne traceable order record, with less re-keying between teams.
-35%manual order re-entry
“Our sales and fulfilment teams could work from the same order record, even when a customer changed the specification.”
The challenge
For a specialist retailer, a quote passes through sales, production and fulfilment before anything ships. Product options, revised prices and delivery notes can end up scattered across spreadsheets and email threads.
The proposed solution
A browser-based ordering workspace would validate product combinations, calculate prices from an agreed rule set and turn an approved quote into a structured order. A shared status record would keep sales and fulfilment working from the same information.
What the scope includes
- Configurable catalogue and pricing rules
- Quote approvals and order tracking
- Role-based sales and fulfilment workspace
- Stock and accounting integrations
How we would validate it
- Check pricing against representative product combinations.
- Test quoting, amendments, fulfilment and cancellations end to end.
Hong KongA shared view of every shipment document.Freight & trade
A freight operations portal for documents, milestones and exception handling.
CollectReviewClearTrack
Design objectiveClear ownership of the next action before each handover.
-40%document follow-up
“The useful change was knowing which document needed attention and who owned the next step.”
The challenge
A freight coordinator depends on shippers, agents and carriers. A missing document or an outdated attachment can hold up a handover, while the team has little visibility into who needs to act next.
The proposed solution
A shared shipment workspace would organise required documents by shipment and route, record version history and assign outstanding actions to the right role. Carrier events and internal updates would appear in one operational timeline.
What the scope includes
- Shipment records with role-based access
- Document checklists and version history
- Milestone integrations and exception queues
- Audit trail for reviews and handovers
How we would validate it
- Simulate missing, revised and rejected documents.
- Verify each partner sees only the shipments and documents assigned to them.
AmsterdamConnect the delivery promise to the operation.E-commerce operations
An operational layer linking orders, fulfilment capacity and delivery availability.
OrderAllocatePrepareDeliver
Design objectiveDelivery choices that reflect the operation behind them.
-25%exception handling time
“Delivery availability could reflect what the operation could actually prepare. That gave the team a clearer basis for decisions.”
The challenge
When an online business expands, customer orders and warehouse capacity can drift out of step. Teams need to know what can be fulfilled, which exceptions need attention and what a customer can reasonably be promised.
The proposed solution
An integration layer would bring order and fulfilment events into a consistent model. An operations workspace would surface exceptions, while delivery availability would reflect agreed capacity rules. The first release would focus on one fulfilment flow before wider rollout.
What the scope includes
- Order and fulfilment event integrations
- Capacity rules and delivery availability
- An operations exception workspace
- Monitoring, retries and staged migration
How we would validate it
- Replay peak-order scenarios without losing or duplicating events.
- Test delayed updates and failed integrations before rollout.
SingaporeAppointments that work for patients and the team.Healthcare administration
A scheduling portal bringing availability, bookings and administrative follow-up together.
ChooseBookConfirmManage
Design objectiveA consistent booking record for patients and administrators.
-30%booking administration
“Patients could manage a change themselves, while the team had one consistent appointment record.”
The challenge
A clinic group manages appointments across locations, practitioners and services. Phone requests and schedule changes can leave administrators reconciling multiple calendars while patients wait for confirmation.
The proposed solution
A patient-facing booking flow would use verified availability and consistent rescheduling rules. The administrative workspace would show tasks that need a person, with access separated by role. The initial scope would cover scheduling and administration rather than clinical decision-making.
What the scope includes
- Booking, rescheduling and cancellation
- Location and practitioner availability
- Administrative queues and reminders
- Role-based access and activity logging
How we would validate it
- Prevent double bookings and test simultaneous requests for the same slot.
- Review access rules and notification content with clinic staff.
Abu DhabiOne request, through every approval.Trade operations
A multi-party service portal for trade requests, documents and approvals.
RequestVerifyApproveComplete
Design objectiveA clear route from application to decision, with one shared status.
-28%approval handovers
“We could follow a request from the original information through each review, without asking everyone for another update.”
The challenge
A trade-services team depends on several organisations to complete one request. Different forms, duplicate data entry and unclear approval status create extra work for applicants and operators.
The proposed solution
A single request workspace would collect information once, route it through the agreed approval steps and show who needs to act. Integrations would carry status changes between existing systems, while an audit trail would preserve each decision.
What the scope includes
- Structured service requests and documents
- Configurable approval routes
- Status integration with operational systems
- Decision history and notifications
How we would validate it
- Test approval, rejection, revision and escalation.
- Retry failed integrations without creating duplicate requests.
LeipzigMake the next warehouse action clear.Warehouse & logistics
A scan-driven workspace for incoming goods, exceptions and shift handovers.
ReceiveScanResolveDispatch
Design objectiveTraceable item movement and fewer unresolved handovers.
-32%unresolved shift handovers
“The next shift could see the item history and the action still needed, rather than reconstructing the story.”
The challenge
A distribution operation tracks goods between receiving, sorting and dispatch. Missed scans and special-handling items become hard to follow when operators work across separate tools or rely on verbal handovers.
The proposed solution
A warehouse event layer would turn scans and system updates into a consistent item history. An operator workspace would prioritise exceptions and show the next permitted action. A handover view would make unresolved work visible to the next shift.
What the scope includes
- Barcode events and item movement history
- Exception queues and handling instructions
- Shift handover and supervisor views
- Warehouse-management integration
How we would validate it
- Test duplicate, missing and out-of-order scans.
- Check degraded-network behaviour and recovery before floor use.
How we work
Clear decisions.
Working software.
You stay involved in the decisions that shape the product. We turn each agreed step into something you can inspect, try and improve.
Tell us where you want to start- 01
Understand the work
We talk to the people doing the job, map the current workflow and identify the systems it depends on. Together, we define the problem and what a useful first release must achieve.
You get: a focused scope and acceptance criteria. - 02
Make the key flow tangible
We turn the most important journey into a prototype. Your team can test the language, sequence and decisions before development turns assumptions into expensive changes.
You get: a prototype and agreed technical direction. - 03
Build, connect and review
We develop in focused increments and demonstrate working software regularly. Integrations, access rules and exception handling are part of the build. For AI features, we test representative examples and review the outputs with your team.
You get: reviewable releases and visible progress. - 04
Launch with a clear handover
We test the complete workflow with representative data, prepare the rollout and document how the system runs. Training, monitoring and ongoing support are agreed as part of the handover.
You get: a tested release, documentation and a support plan.
Start a conversation
What needs
to work better?
Tell us about the process, product or AI opportunity you want to explore. A short description is enough to begin.
What happens next
We review your enquiry and reply using the email address you provide. The first conversation is about your business, the challenge and the next useful step.